About us
We've been in your shoes.
Community Ground Network comes from years of experience in NDIS and aged care — as a registered provider. We've run the rosters, answered the after-hours calls, chased the expiring documents and covered the front desk when the only receptionist was off. We understand this sector from the inside.
That taught us two things. Providers don't need a second full-time receptionist or a full-time HR person — they need cover for the moments. And whoever steps in has to actually understand the people on the other end of the phone, not just read a script.
Based in Melbourne, Victoria. Working remotely with providers across Australia.
Sector experience
We came from inside the industry — as a registered NDIS and aged care provider. We know what your callers need and how your compliance works.
Pay only for what we do
No answered call, no charge. No quiet day, no invoice. Every dollar you spend with us is for actual work delivered.
We work in your systems
We log directly into your CRM, create and change shifts, and document incidents — nothing handed back for your team to re-key.
Australia-wide, remote-first
Based in Melbourne, we work remotely with providers across every state and territory.
Want to know if we're the right fit?
Book a free call — no obligation, no sales pitch. We'll map your gaps and tell you honestly whether we can help.