Process & Pricing
Simple, honest pricing.
No lock-in contracts, no hidden fees. You pay for the work we do — and nothing when there's none.
How it works
We answer as you.
Callers hear "Good morning, [Your Business], Mary's speaking." To do that properly, we learn how you operate first.
Onboarding form
A short online form so we know how you run — your participants, your procedures, what happens when a worker misses a shift or a participant cancels.
Get-to-know-you call
We talk it through, you ask us anything, we confirm we've got your process right. You're handing us your phone — trust matters.
Go live
You divert your line to us whenever you need — a break, a meeting, a sick day, after-hours, a weekend.
A report every morning
A summary of every call we handled the day before — who called, what it was about, what we did. (For one-hour cover, you get it at the end of the hour.)
Pricing
Simple, honest pricing
Prefer to prepay for a lower rate? Optional call packs, used across 12 months — cheaper per call, and only if you want them:
Go over your pack? Extra calls are simply billed at the standard $24.70 pay-per-call rate — never a penalty, never more. Unused calls last the full 12 months.
Workforce plans
Ongoing management, priced by the number of workers. Each plan includes everything in the one below it.
- Document compliance — we hold documents, track expiries, chase signatures, keep everything current
- Policy updates applied in your CRM
- Everything in Basic
- Ongoing supervision & check-ins
- Training coordinated when needed
- Everything in Standard
- Performance management — documented, Fair Work–aligned warnings, to your direction (you remain the legal employer)
More than 15 workers? Additional workers +$40/week each — no need to jump a whole tier.
Recruitment
Priced per hire, not weekly.
$177 per successful placement, or $797/year (up to 10 placements) if you hire often. A fraction of an agency's fee.
Bundle & save
Take a yearly call pack and a workforce plan together and get 12% off both.
Prepay discounts
On workforce plans: monthly 8% · 6 months 12% · yearly 18% off.
Find out what you'd save.
A quick call costs nothing. Tell us where your gaps are — reception cover, hiring, or workforce — and we'll show you what you'd pay us versus a hire or your current provider.