On-Call Phone Cover
Your phones answered. Every time.
We answer as your business — in your name, following your process — for every call you can't take. Business hours, after-hours, weekends, public holidays. One flat rate per answered call. Nothing when the phone doesn't ring.
How it works
You divert your line to us when you need cover. We answer as your team. When you're back, you divert it home.
Onboarding form
You tell us your business name, how you like calls answered, your key contacts, and how to handle common call types.
Get-to-know-you call
We go through your policies, your CRM, your escalation process, and any specific caller needs — dementia, mental health, physical disability.
Go live
Divert your line. We answer. Callers hear your business name, handled your way.
Morning report
Every morning you receive a summary of every call taken overnight — who called, what was needed, what was done.
What's included
- Calls answered in your business name
- Business hours, after-hours, weekends and public holidays
- Direct CRM entry — no re-keying for your team
- Incident documentation to your standards
- Escalation to your on-call staff when needed
- Daily morning call summary report
- No lock-in contract
Pricing
Prefer to prepay? Optional call packs available at a lower per-call rate, valid for 12 months.
Ready to cover your phones?
Book a free call and we'll walk you through setup. Most providers are live within a week.