We provide outsourced office support for care providers across Australia—covering call answering, rostering/admin support, recruitment assistance, and workforce compliance support (NDIS, Aged Care, and DVA experience).
Community Ground Network (CGN) provides outsourced office and workforce support for care providers across Australia. Depending on your plan, services can include:
If you’re not sure what you need, email info@communitygroundnetwork.com and we’ll recommend the best fit.
We primarily support NDIS, Aged Care, and DVA providers, plus allied health, private medical consultants, and other service-based teams who need reliable admin coverage.
mail us at info@communitygroundnetwork.com and we’ll respond as soon as possible. If you’d like a call-back, include your best contact number and preferred time. Yes, Community Ground Network accepts most major insurance plans. We also offer flexible payment options for those without insurance coverage.
Yes—our team is based in Australia and supports providers nationwide (services are delivered remotely).
Yes—CGN maintains appropriate business insurance for the services we provide. If you need a certificate of currency or specific details for your compliance requirements, contact us at info@communitygroundnetwork.com.
Yes—every subscription includes a 7-day free trial so you can confirm we’re the right fit.
What happens after the 7-day trial?
After the trial ends, your subscription automatically begins on your selected plan unless you cancel before the trial finishes.
Yes—if you’re not satisfied, you’re covered by our 30-day money-back guarantee (terms apply). Email info@communitygroundnetwork.com and we’ll help.
Is there a lock-in contract?
No—there’s no lock-in contract. You can upgrade, downgrade, or cancel based on what your business needs.
Once you choose your package (weekly, monthly, 6‑month, or yearly) and your subscription starts (after the 7‑day trial, if applicable), our admin team will contact you and send you an onboarding form to complete.
Yes. We’ll send a recommended monthly update form so you can quickly confirm or update anything that’s changed (participants, staff numbers, procedures, key contacts, etc.). If you don’t submit any updates, we’ll assume nothing has changed and continue delivering the service based on the last confirmed information.
For On‑Call services, we collect the operational details we need to support you safely and consistently, including:
After you submit the form, we book a Zoom onboarding meeting (approx. 2 hours) to confirm everything and agree on exactly how we’ll deliver the service.
No. Once your onboarding is completed and your information is set up in our system, you won’t need to re-enter it if you stop and restart later. We’ll simply confirm any changes.
. Once you choose your package (weekly, monthly, 6‑month, or yearly) and your subscription starts (after the 7‑day trial, if applicable), our admin team will send you an onboarding form so we can understand your business and set everything up correctly.The form covers key details such as:
After you submit the form, we book a Zoom onboarding meeting (approx. 2 hours) to confirm the details, clarify expectations, and agree on exactly how we’ll support your recruitment and workforce processes.
No problem—plans can be scaled, and you can add extra support as needed. Email info@communitygroundnetwork.com and we’ll recommend the best option.
What if I need more calls than my plan includes?
We can increase your call allowance or tailor a solution based on your call volume and coverage needs. Contact info@communitygroundnetwork.com to discuss.
Yes—if you need a mix of services (calls + rostering + recruitment + compliance) that is not already included in our Bundles, we can tailor a package to match your operations and budget.
We take confidentiality seriously and follow strict processes to protect participant, staff, and business information. We only use approved systems and document actions appropriately.
Yes—our team has sector experience and works with provider expectations around documentation, communication, and compliance.
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