Privacy Policy

---

 Privacy Policy
Community Ground Network (CGN)
Effective date: 11 May 2026Community Ground Network (“CGN”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, including via our website and Meta/Facebook lead forms.

Our website is: https://www.communitygroundnetwork.com

We may collect personal information including:

• Full name
• Email address
• Phone number
• Organisation/business name and role/title (if provided)
• Service interests (e.g., after-hours/on-call support, admin, recruitment, onboarding, HR/compliance)
• Any other information you choose to provide in a form or message
• Communications with us (including via SMS, WhatsApp, phone calls, and email)

Calls, SMS, WhatsApp: We use Twilio to support communications (SMS, WhatsApp and calling). Depending on how you contact us, we may keep records of messages and call details to respond to your enquiry, provide services, and for quality and training purposes.

We collect personal information when you:

• Submit an enquiry through our website forms
• Submit your details through Meta/Facebook lead forms or ads
• Contact us by phone, SMS, WhatsApp, or email
• Engage with our pages or communications (where applicable)

We collect, use and disclose personal information to:

• Respond to enquiries and provide requested information
• Assess your needs and recommend suitable services/packages
• Provide office and workforce support services (where you become a client)
• Manage onboarding, service delivery, and operational communications
• Maintain internal records and improve our services
• Send service-related updates and follow-ups (you can opt out of marketing at any time)
• Meet legal, regulatory, and compliance obligations

We do not sell your personal information.

We may disclose personal information to:

• Our team members and contractors who need it to perform their duties
• Our service providers and systems used to run our business (for example, communications platforms such as Twilio, and form/marketing platforms such as Meta)
• Professional advisers (e.g., legal, accounting) where required
• Regulators or law enforcement where required or authorised by law

Some of our contractors and support team may be located overseas (for example, in the Philippines). This means your personal information may be accessed or handled outside Australia.We take reasonable steps to protect your information and only share what is necessary for the work being performed, subject to confidentiality and security requirements.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes access controls and limiting information to authorised personnel.No method of transmission or storage is completely secure. If you believe your information has been compromised, please contact us immediately.

We keep personal information only for as long as needed to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.To make a request or lodge a privacy complaint, contact us using the details below. We will respond within a reasonable timeframe.

Email: info@communitygroundnetwork.com
Phone: +61 468 096 396
Website: https://www.communitygroundnetwork.com

We may update this Privacy Policy from time to time. The latest version will be published on our website.